Tennessee 511 IVR
Status: Existing
Description
Tennessee 511 Interactive Voice Response. TDOT contracts the IVR
operation to a vendor. The IVR accepts callers' requests and provides
responses to specific traveler information needs. This is the customer
interface component of the 511 phone system.
Stakeholders
| Stakeholder | Role | Role Status |
|---|
| TDOT | Owns | Existing |
|---|
Physical Objects
Functional Objects
| Functional Object | Description | User Defined |
|---|
| TIC Traveler Telephone Information | 'TIC Traveler Telephone Information' services voice–based traveler requests for information that supports traveler telephone information systems like 511. It takes requests for traveler information, which could be voice–formatted traveler requests, dual–tone multi–frequency (DTMF)–based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, it also collects and forwards alerts and advisories to traveler telephone information systems. | False |
|---|
Interfaces To
(View Context Diagram)