ETHRA Transportation Dispatch Center

Status: Existing

Description

Transit dispatch center responsible for the tracking, scheduling and
dispatching of vehicles operated by ETHRA Transit.

Stakeholders

StakeholderRoleRole Status
ETHRAOwnsExisting

Physical Objects

Transit Management Center
Emergency Management Center

Functional Objects

Functional ObjectDescriptionUser Defined
Emergency Secure Area Alarm Support'Emergency Secure Area Alarm Support' receives traveler or transit vehicle operator alarm messages, notifies the system operator, and provides acknowledgement of alarm receipt back to the originator of the alarm. The alarms received can be generated by silent or audible alarm systems and may originate from public areas (e.g. transit stops, park and ride lots, transit stations, rest areas) or transit vehicles. The nature of the emergency may be determined based on the information in the alarm message as well as other inputs.False
Emergency Secure Area Sensor Management'Emergency Secure Area Sensor Management' manages sensors that monitor secure areas in the transportation system, processes the collected data, performs threat analysis in which data is correlated with other sensor, surveillance, and advisory inputs, and then disseminates resultant threat information to emergency personnel and other agencies. In response to identified threats, the operator may request activation of barrier and safeguard systems to preclude an incident, control access during and after an incident or mitigate impact of an incident. The sensors may be in secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. The types of sensors include acoustic, threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, motion and object sensors.False
Emergency Secure Area Surveillance'Emergency Secure Area Surveillance' monitors surveillance inputs from secure areas in the transportation system. The surveillance may be of secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. It provides both video and audio surveillance information to emergency personnel and automatically alerts emergency personnel of potential incidents.False
Transit Center Fare Management'Transit Center Fare Management' manages fare collection and passenger load management at the transit center. It provides the back office functions that support transit fare collection, supporting payment reconciliation with links to financial institutions and enforcement agencies for fare violations. It collects data required to determine accurate ridership levels, establish fares, and distribute fare information. It loads fare data into the vehicle prior to the beginning of normal operations and unloads fare collection data from the vehicle at the close out of normal operations.False
Transit Center Paratransit Operations'Transit Center Paratransit Operations' manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. It also supports automated dispatch of paratransit vehicles and tracks passenger pick–ups and drop–offs. Customer service operator systems are updated with the most current schedule information.False
Transit Center Security'Transit Center Security' monitors transit vehicle operator or traveler activated alarms received from on–board a transit vehicle. It supports transit vehicle operator authentication and provides the capability to remotely disable a transit vehicle. It also includes the capability to alert operators and police to potential incidents identified by these security features.False
Transit Center Vehicle Tracking'Transit Center Vehicle Tracking' monitors transit vehicle location. The location information is collected via a data communication link between the transit vehicles and the transit center. The location information is presented to the transit operator on a digitized map of the transit service area. The location data may be used to determine real time schedule adherence and update the transit system's schedule in real–time. The real–time schedule information is disseminated to other information providers, which furnish the information to travelers.False

Interfaces To

(View Context Diagram)

Blount County E911 Dispatch
Blount County EMA
Broadcast Media
City of Knoxville Public Works Department
City of Maryville/Alcoa TOC
City of Oak Ridge TOC
City of Sevierville/Pigeon Forge TOC
ETHRA Tranportation Operations Facility CCTV Camera Surveillance
ETHRA Transportation Data Archive
ETHRA Transportation IVR System
ETHRA Vehicles
ETHRA Website
Health and Human Services
KAT Transit Dispatch Center
Knox County CAC Transit Dispatch Center
Knox County E911 Dispatch
Knox County EMA
Knox County TOC
Loudon County E911 Dispatch
Loudon County EMA
Municipal TOC
Municipal/County Maintenance
Private Information Provider
Private Transportation Providers
Sevier County E911 Dispatch
Sevier County EMA
Surrounding County Transit Agencies
TDOT District Maintenance
TDOT Region 1 Construction Office
TDOT Region 1 TMC – Knoxville
TDOT SmartWay Information System (TSIS)
Tennessee 511 System
The LIFT Dispatch Center