Knoxville Regional ITS Architecture

Transit Center Paratransit Operations Functional Area

Description

'Transit Center Paratransit Operations' manages demand responsive transit services, including paratransit services. It supports planning and scheduling of these services, allowing paratransit and other demand response transit services to plan efficient routes and better estimate arrival times. It also supports automated dispatch of paratransit vehicles and tracks passenger pick–ups and drop–offs. Customer service operator systems are updated with the most current schedule information.

Included In

ETHRA Transportation Dispatch Center
The LIFT Dispatch Center
Knox County CAC Transit Dispatch Center

Functional Requirements

ID	Requirement
01	The center shall process trip requests for demand responsive transit services, i.e. paratransit. Sources of the requests may include traveler information service providers.
02	The center shall monitor the operational status of the demand response vehicles including status of passenger pick–up and drop–off.
03	The center shall generate demand response transit (including paratransit) routes and schedules based on such factors as parameters input by the system operator, what other demand responsive transit schedules have been planned, the availability and location of vehicles, the relevance of any fixed transit routes and schedules, road network information, and incident information.
04	The center shall dispatch demand response (paratransit) transit vehicles.
05	The center shall exchange information with Maintenance and Construction Operations concerning work zones, roadway conditions, asset restrictions, work plans, etc., that affect paratransit operations
06	The center shall disseminate up–to–date schedules and route information to other centers for demand responsive transit services (paratransit).
07	The center shall collect the log of passenger boardings and alightings from the paratransit vehicles.
08	The center shall monitor real time location of demand response vehicles.
09	The center shall receive information from Traffic Operations concerning road network conditions, incidents, and other impacts to the road network used by paratransit operations.