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TIC Traveler Telephone Information Functional Area

Description

'TIC Traveler Telephone Information' services voice–based traveler requests for information that supports traveler telephone information systems like 511. It takes requests for traveler information, which could be voice–formatted traveler requests, dual–tone multi–frequency (DTMF)–based requests, or a simple traveler information request, and returns the requested traveler information in the proper format. In addition to servicing requests for traveler information, it also collects and forwards alerts and advisories to traveler telephone information systems.

Included In

ETHRA Transportation IVR System
The LIFT IVR System
Tennessee 511 IVR
Tennessee 511 System

Functional Requirements

IDRequirement
01The center shall provide the capability to process voice–formatted requests for traveler information from a traveler telephone information system, and return the information in the requested format.
02The center shall provide the capability to process dual–tone multi–frequency (DTMF)–based requests (touch–tone) for traveler information from a traveler telephone information system.
03The center shall provide the capability to process traveler information requests from a traveler telephone information system.
04The center shall provide information on traffic conditions in the requested voice format and for the requested location.
05The center shall provide work zone and roadway maintenance information in the requested voice format and for the requested location.
06The center shall provide roadway environment conditions information in the requested voice format and for the requested location.
07The center shall provide weather and event information in the requested voice format and for the requested location.
08The center shall provide transit service information in the requested voice format and for the requested location.
09The center shall provide current ferry and rail schedule and airport status information in the requested voice format and for the requested location.
10The center shall provide the capability to support both specific caller requests as well as bulk upload of regional traveler information.